1-on-1 appointment types, instructor availability, and member booking
Define the 1-on-1 services clients can book — set the name, duration, price, and buffer time between sessions.
Define which days and hours you are open for bookings. Members can only pick times within your availability windows. Owners and managers can also set this up on a practitioner's behalf.
Find an instructor, pick a service, choose a date and time, and confirm your booking in four steps.
When a service requires approval, member bookings arrive as requests that the practitioner, owner, or manager confirms or declines.
For paid services, members save a card when booking and the practitioner charges an editable amount once the appointment is completed — so tips or add-ons can be adjusted on the day.
For appointments held at a client's home, checking in and out keeps you watched while you're alone with a client — silence itself raises the alarm, so you never have to reach for your phone to call for help.
When a practitioner is overdue checking out of a client's home, your studio gets an email and push alert plus a red banner on your dashboard. Call first, then mark it resolved.
Mark a 1-on-1 service as taking place at the client's home to turn on check-in/check-out and automatic overdue alerts, and ask your practitioners to add an emergency contact.
Turn on card-on-file, a first-visit Intake, and a cutoff time for new clients' first booking — all from the travel visit service's edit screen.
Build a short Intake appointment type and set it to run automatically before a new client's first travel visit, so your practitioner meets them before doing the real session.
Set a cutoff time so a new client can't start their first home-visit appointment too late in the day. Returning clients are never affected.
Booking a service at your home asks for the visit address and a saved card. The address tells your practitioner where to go; the card confirms it's really you. You're not charged when you book — only once your visit is under way.
Every travel-visit card in My Appointments has an "Address & map" button: the visit address with a map, one-tap Navigate into Google or Apple Maps, and a call button for the client.
After a home visit checks out, the practitioner can book the next visit in two taps. Clients who didn't decide on the spot get a one-button email offer. Every appointment now sends reminder emails the day before and that morning — and a caregiver contact can receive a copy of everything.
Create prepaid packages — e.g. a 5-pack massage — that members buy up front. One session is redeemed automatically each time you complete an appointment, instead of charging a card.
On a first home visit you get two buttons after checking in: Proceed, or Not the right fit. You never have to explain why.
When a card fails at the door the visit still goes ahead, and the appointment appears on your Bookings tab as unpaid — with a retry button and a payment link you can email.
When a practitioner meets a new client and decides not to go ahead, the client is not charged and nothing is paid automatically — you decide what the trip was worth and press one button.
After a practitioner checks out, the client gets one email offering to add a tip. Tips go to the practitioner in full — your studio percentage is only ever taken from the visit price.
If your studio offers it, you get one email after your practitioner leaves with a link to add a tip. It is optional, and the whole tip goes to your practitioner.