1-on-1 appointment types, instructor availability, and member booking
The Services tab shows each practitioner, what they offer and their open times, and takes appointment requests without the visitor signing in first.
Define the 1-on-1 services clients can book — set the name, duration, price, and buffer time between sessions.
Put a service in a room and a booking holds that room against everyone else — other practitioners and classes alike. Without a room, each practitioner's calendar is checked alone.
Define which days and hours you are open for bookings. Use a weekly schedule, specific dates only (e.g. Oct 14, 3–6 PM), or both. Members can only pick times within your availability windows. Owners and managers can also set this up on a practitioner's behalf.
Every bookable practitioner has a personal link and QR that opens the studio's booking page straight on their profile — for an Instagram bio, a text to a client, or a printed card.
Set a free-cancellation window per service and what a cancellation inside it costs. Late cancellations collect on the Bookings tab of your Appointments page, where you press Charge or Waive.
Clients can leave a note when they book a home visit, such as a gate code, parking, which buzzer or the dog, and their practitioner sees it on the visit screen.
Find an instructor, pick a service, choose a date and time, and confirm your booking in four steps.
When a service requires approval, member bookings arrive as requests that the practitioner, owner, or manager confirms or declines.
Take a booking over the phone or at the desk. Owners and managers: Appointments → Bookings → "Book a client". Practitioners: My Appointments → "Book a client" (your own calendar only). Pick the person, the service and a time — they get the same confirmation email as if they had booked it themselves.
For paid services, members save a card when booking and the practitioner takes payment afterwards — an editable amount, plus a tip on a home visit. Nothing is ever charged automatically.
For appointments held at a client's home, checking in and out keeps you watched while you're alone with a client — silence itself raises the alarm, so you never have to reach for your phone to call for help.
Every appointment has an Emergency button: call the studio in one tap, alert everyone at once, or call emergency services — without leaving Klasly or looking up a number.
Tell a client you are running late, or ask about parking, from the appointment itself — and keep the conversation where the studio can see it.
Every message sent about an appointment is listed on the booking, with who sent it, when, and whether it was read.
Give your practitioners a number to call and choose who is notified when one of them presses Emergency — including people who do not have a Klasly account.
When a practitioner is overdue checking out of a client's home, your studio gets an email and push alert plus a red banner on your dashboard. Call first, then mark it resolved.
Mark a 1-on-1 service as taking place at the client's home to turn on check-in/check-out and automatic overdue alerts, and ask your practitioners to add an emergency contact.
Turn on card-on-file, a first-visit Intake, and a cutoff time for new clients' first booking — all from the travel visit service's edit screen.
Give a service a minimum notice, e.g. three hours, and clients can no longer request a time that starts sooner than that.
Build a short Intake appointment type and set it to run automatically before a new client's first travel visit, so your practitioner meets them before doing the real session.
Set a cutoff time so a new client can't start their first home-visit appointment too late in the day. Returning clients are never affected.
Booking a service at your home asks for the visit address and a saved card. The address tells your practitioner where to go; the card confirms it's really you. You're not charged when you book — only when your practitioner takes payment at the visit.
Every travel-visit card in My Appointments has an "Address & map" button: the visit address with a map, one-tap Navigate into Google or Apple Maps, and a call button for the client.
After a home visit checks out, the practitioner can book the next visit in two taps. Clients who didn't decide on the spot get a one-button email offer. Every appointment now sends reminder emails the day before and that morning — and a caregiver contact can receive a copy of everything.
Create prepaid packages — e.g. a 5-pack massage — that members buy up front. One session is redeemed automatically each time you complete an appointment, instead of charging a card.
On a first home visit you get two buttons after checking in: Proceed, or Not the right fit. You never have to explain why.
When a card fails at the door the visit still goes ahead, and the appointment appears on your Bookings tab as unpaid — with a retry button and a payment link you can email.
When a practitioner meets a new client and decides not to go ahead, the client is not charged and nothing is paid automatically — you decide what the trip was worth and press one button.
Practitioners add the tip when they take payment at the visit. If they take none, the client gets one email offering to tip instead. Either way the tip goes to the practitioner in full — your studio percentage is only ever taken from the visit price.
Your practitioner can add a tip when they take payment at the end of your visit. If they do not, you get one email afterwards with a link. Either way it is optional, and the whole tip goes to your practitioner.
If you take appointments and teach no classes, your portal shows a shorter menu — Today, Appointments, Availability, Earnings — with the class pages gone. It switches on by itself; anyone who also teaches keeps the full menu.
Name the places you work from — your studio, a partner venue, mobile visits — then say which services happen at each and which practitioners work there.