When a practitioner meets a new client and decides not to go ahead, the client is not charged and nothing is paid automatically — you decide what the trip was worth and press one button.
Prerequisites
• Role: Owner or Manager
The appointment status becomes "referred back", the client is not charged, and the client gets a neutral email saying you will be in touch — it never says the practitioner declined. You get an email too, with anything the practitioner chose to tell you.
Go to Appointments → Bookings. A panel headed "Visits referred back at intake" lists each one with the practitioner and the client.
Type an amount in the box and click "Pay trip fee". It is added to that practitioner's monthly payouts statement. Nothing is charged to your card at that moment — you settle it with everything else they earned, in one payment, on Payouts → Instructors.
Leave the amount at 0 and click "Pay trip fee" to record that nothing is owed for this trip. The visit stops appearing in the list. That is a decision, not a dismissal — so make it deliberately.