See what a client was told about a booking

Every message sent about an appointment is listed on the booking, with who sent it, when, and whether it was read.

ForOwnerManager
1

Open Appointments → Bookings

Find the booking in the list. When anything has been sent to that client about that appointment, a "Show N messages" link appears under their name.

2

Read the record

Expanding it shows each message in order with a timestamp, who sent it, and whether the client has read it — for example "Sonia → Emily · 2:15 PM · Running about 15 minutes late".

3

See the whole conversation

For everything a client has exchanged with anyone at your studio, open Messages and select them. Practitioner messages appear there alongside your own, under the client's name.

Tips
  • • Nothing is hidden from you and nothing is duplicated: this reads the same messages the client and practitioner see, so it cannot drift out of step with the real conversation.
  • • The list only shows when messages exist, so ordinary bookings stay uncluttered.
  • • Practitioners can only message clients they have an appointment with, and only from that appointment.
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