Charge different rates by kind of client

Set what your studio keeps per kind of client — residents, corporate, private — and let each practitioner have their own rate.

ForOwnerManager
1

Set up your categories

Client categories decide what your studio keeps, by kind of client — set them up under Settings → Payout → "Client categories". Each one is either a percentage YOU keep (the card restates it in words, "you keep 30%, they receive 70%", because a rate read backwards pays somebody 30% of their own work) or "card cost only", where the practitioner receives the charge less what Stripe and Klasly actually charged to process it. One category is the default and applies to any client you have not filed.

2

File your clients

File a client on their profile (Members → open them → "Client category"), or select several in the Members list and use "File under…" — a whole building of residents does not have to be done one at a time. The category follows the CLIENT, so it applies whoever they book with and whichever way they book.

3

Give a practitioner their own rate

A practitioner can have their own rate for a category — open them under Instructors and fill in "Client category rates". Blank means your studio rate and follows it when you change it; typing 0 means you take nothing from their bookings in that category, which is a real setting and not the same as blank.

Limits
  • • Changing a rate applies to visits from now on. Anything already charged keeps the rate it was paid at, so a statement you have already sent never moves. On a "card cost only" visit the Stripe fee is not known for a few minutes, so the line says "(estimated)" until it settles — and a payout you have already marked paid is never rewritten.
  • • Practitioners see which category a visit was on and what they receive, never your percentage.
Tips
  • • Until you create a category, a practitioner's page and the client form show a one-line note pointing here instead of the rate fields — so if you see "none yet" there, this is the page it means.
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