Refund a pass purchase

Refund a member's pass payment from inside Klasly — the fee and the subscription are handled for you.

1

Open the member

Go to Members → click the member to open their profile. The "Pass purchases" card on the right lists each pass they bought.

2

Click Refund on the pass

Find the pass you want to refund and click "Refund", then confirm. Klasly refunds the full charge to the member on your connected Stripe account — including the Klasly fee that funds instructor payouts — so your studio isn't left short. You don't need to open Stripe.

3

Monthly passes stop renewing automatically

For a monthly pass, the refund also cancels the Stripe subscription so the member isn't charged again next month. A class pack or drop-in has no renewal, so nothing further is needed.

Tips
  • • Only an owner, or a manager with the "Issue refunds" permission, sees the Refund button.
  • • Once a pass is refunded, instructor payouts for that period are automatically skipped — you won't pay out on money you gave back.
  • • If that month's instructor payout has ALREADY run for the period, Klasly warns you first and lists the affected period(s). You can still refund, but that payout is not clawed back, so you'll need to record a manual adjustment (for example, offset it against next month's payout). Klasly keeps the reminder on screen after the refund.

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