Pause, resume, or cancel a member's subscription

Manage a member's recurring payment.

1

Find the member

Go to Members → click the member's name.

2

Go to Subscription section

You'll see their current plan and billing status.

3

Choose an action

Pause: Temporarily stops billing. The member keeps access until the current period ends. Resume: Restarts billing. Cancel: Ends the subscription at the current period end.

Tips
  • • Members can also manage their own subscription from their account page.
  • • Pausing is better than cancelling if the member plans to return.

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