Set up discount codes

Create codes attendees type in at checkout, or tag-based codes that auto-apply for eligible members.

ForOwnerManager

Go to Settings → Discount Codes

Click "+ New code".

Pick code and amount

Set a short code (e.g. VETS10), choose % off or $ off, and enter the amount. Percent must be 100 or less.

Set the scope

Limit the code to All purchases, Class bookings only, Event bookings only, Memberships only, Service (appointment) bookings only, or Contract invoices only.

Auto-apply via member tag (optional)

Enter a member tag like "veteran" to auto-apply the code for any member whose profile carries that tag. Leave blank to make it a regular type-it-in code. The line under the field tells you how many members have the tag right now — "No member has this tag yet" means the code will not auto-apply for anyone until you add the tag under Tags on a member's page (the spelling must match exactly: "first responder" and "first_responder" are different tags). The same count shows on the code's card.

Add limits (optional)

Two different limits that are easy to mix up: "Total usage limit" caps the number of redemptions across ALL customers combined — once it's hit, the code stops working for everyone (so a code set to 1 dies after the first person uses it). "One use per member" instead lets everyone use the code, but each member only once. For a per-customer code (e.g. a teacher discount many people can each use once), leave Total usage limit blank and tick One use per member. You can also set an expiry date. The code works through the end of that day in your studio's timezone and stops at midnight.

Save

Active codes immediately work at the Book & Pay checkout, at pass / membership checkout, AND on service (appointment) bookings + service-package purchases. Attendees see a "Have a code?" link under the Book button, a discount-code field on the pass purchase screen (My Passes and the embedded widget), and a Discount code field when booking a paid service or buying a service package.

Limits

• Discounts only apply on card-on-file studios — credit-based studios take no money at booking, so there is nothing to discount there.
• A card cannot be charged less than about $0.50. A code that brings a pass or service-package purchase below that (for example a 100%-off tag code) cannot be used at checkout: the buyer is told so and nothing is charged. A member whose tag code applied automatically is asked to contact you — to give something away free, assign the pass from the member's page instead.

Tips

• Codes are case-insensitive — Klasly upper-cases everything on save and at lookup.
• The discount applies before platform / studio fees are calculated, so the studio fee percentage is taken on the discounted total.
• A typed-in code overrides any auto-applied tag code, so members can still use a special promo code even if they're tagged.
• Where tag-based auto-apply happens: whenever a signed-in tagged member pays for a class (Book & Pay), books an event, or buys a pass / membership or a service package — in the app or on your website's widget — and when staff add a tagged member to an event. Same code system, picks the best matching one when a tagged member checks out.
• An auto-applied discount shows as its own line on the payment page, so the member sees it before paying.
• Where it does NOT auto-apply: guests on your website (they have no member tags, but can type a code), and a pass purchase paid with a gift card (one discount per checkout — the gift card is used). (Single-service bookings take a typed-in code rather than auto-apply.) Contract invoices never auto-apply either: they are for instructors, who have no member tags, so you type the code on the invoice.
• Memberships scope: a code scoped to Memberships (or All) now applies when a member buys a pass — from My Passes in the app or from your website's embedded widget (guests can type a code too). For a recurring monthly pass the discount comes off the FIRST charge only; renewals bill at full price.
• A gift card and a discount code can't be combined on the same pass purchase — Stripe allows only one discount per checkout. In the widget the discount field is hidden while a gift card is applied; remove the gift card to type a code instead.
• CSV member import has a "Tags" column — comma- or semicolon-separated values (e.g. "veteran, first_responder") so auto-apply works from day one without manual tagging.

More detail

Service (appointment) scope: a code scoped to Service bookings (or All) applies when a member books a paid 1-on-1 service or buys a service package. For a single service the code comes off the charge taken AFTER the appointment is completed (the price shown stays the list price; the practitioner can still adjust the final amount).