Manually grant a pass (migrating an existing client)

Give a member a pass without taking payment — useful when moving an existing client into Klasly with classes already used.

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1

Open the member

Go to Members → click a member to open their profile. "Assign pass" in the row of buttons under their name takes you straight to the card; it also lives on the Money tab.

2

Use the "Grant a pass" card

Pick a pass from the dropdown. No payment is taken — it activates immediately.

3

Carry over the existing balance

For a class pack, just enter how many classes are remaining — e.g. a client with 10 of a 12-class pack left → enter 10. For a monthly limited pass, enter how many classes they have already used this period (e.g. 3 of 10 left → enter 7). Either way the balance matches their old record.

Tips
  • • A monthly pass granted here lasts one month and does not renew — no card is charged. When it ends it shows as "Ended" under Pass purchases and on the member's Passes page; grant it again, or the member can buy it themselves.
  • • Granting a class pack to someone whose previous pack is "Used up" works — a used-up pack is finished and no longer blocks another. Only a monthly membership is blocked while one is already active, so nobody is billed for two at once.
  • • This is the cleanest way to bring an instructor's existing clients onto Klasly mid-period without over- or under-crediting them.
Help Center - Klasly