Understand user roles

Learn what each role can do — Owner, Manager, Instructor, and Member.

ForOwnerManager
1

Owner

Full access to everything. Can manage settings, billing, instructors, members, and all features. There is one Owner per studio.

2

Manager

A manager starts with no access and gets exactly the areas you switch on — 15 separate permissions (Members, Classes, Instructors, Bookings, Rooms, Payments, Messages, Settings, Teach, Class Pricing, Instructor Contracts & Membership Tiers, Tutorial, Klasly Billing, Issue Refunds, Export Your Data). A manager is not a second owner: some areas stay closed no matter which permissions you grant. Assign in Instructors → Edit → toggle "Manager", then set the permissions on the Managers page.

3

What no manager can do

These stay owner-only and have no permission toggle: the Managers page itself (only an owner adds managers or changes their permissions), the Payouts hub, Stripe Connect, the studio payout method, Settings → Features (feature flags), the studio's emergency contact list, Support tickets, and deleting the studio.

4

Instructor

Can view their own schedule, manage attendance for their classes, edit their profile, and view their earnings. In Collective Mode, instructors can also create their own classes and set prices.

5

Member

Can view the schedule, book classes, manage their payments and subscriptions, and sign waivers. Members see a simplified interface.

Limits
  • • Granting every one of the 15 permissions still does not equal Owner — see “What no manager can do” above.
Tips
  • • If a manager reports that a page bounces them back to the dashboard, that page is either owner-only or needs a permission they don't have yet.
  • • Two permissions are easy to miss because they are off by default and block a whole page: Instructors (invite or edit instructors) and Messages (send campaigns and announcements).
  • • A person can hold more than one role. For example, an instructor who also takes classes appears on both the Instructors and Members lists. Cross-role badges make this visible: members who are also instructors show a violet "Instructor" badge, and instructors who are also members show a sky-blue "Member" badge. Click the badge to jump to their other profile.
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