Every new studio gets a 30-day free trial with full access to all features.
Every new studio gets a 30-day free trial with full access to all features. No credit card required to start. If you clicked Monthly or Yearly on klasly.app before signing up, that choice is remembered on this browser and preselected when you choose a plan.
Settings → Billing → "Choose your plan" (or "Choose a plan" on the trial banner). Pick Monthly or Yearly and continue to payment. Choosing during the trial keeps the days you have left: your card is first charged on the day the trial ends, and the card says that date before you leave. With less than 2 days left, or after the trial has ended, the plan starts and is charged straight away.
Nothing is charged and nothing is deleted. From the end date, your members can't make new bookings or purchases (in the member app or on your website widget), new members can't sign up, and you can't add members or instructors. Bookings they already have are kept, and you can still book a member yourself from the dashboard. You get an email 3 days before and another on the day, and the dashboard shows a red "Your trial has ended" banner. Choose a plan in Settings → Billing and bookings are back on straight away.
Go to Settings → Billing to view your current plan, switch between Monthly and Yearly, update your payment method, or cancel. "Manage Payment Method" opens a secure Stripe page where you can change your card, edit your billing details and download past invoices. Switching plan, cancelling and resuming are done on the Billing page itself, not on the Stripe page — that is where you are shown any charge or refund before you confirm.
Settings → Billing → Switch Plan. Switching to Yearly charges your card when you confirm: the yearly price, less the unused days of the month you have already paid for. The dialog shows the exact amount and your next charge date before you confirm, and your year starts that day. If the card is declined, nothing is charged and you stay on Monthly. Switching to Monthly charges nothing when you confirm: your yearly plan runs until the date it is paid to, and from that day you are charged monthly. Until then the page shows "Changes to Monthly" with the date, and a "Keep Yearly" button if you change your mind. If you cancel while that change is waiting and later press Resume, the change to Monthly waits again; if it could not be set again the page says so.
Cancel anytime from Settings → Billing. Monthly plans stay active until the end of the current month, then stop — no further charge. Yearly plans are refunded pro-rata for the unused months of your year (the month you cancel in is counted as used), and access ends right away. The cancel dialog shows the refund amount before you confirm, and the page confirms it afterwards; it goes back to the card you paid with, usually within 5–10 business days. In the last month of your year there is nothing left to refund, so the plan runs to the end of the year instead. If a refund can't be sent automatically, the page says so, your plan stays active until the end of the year, and we send the refund ourselves. The 0.5% platform fees already taken on member payments are not part of this refund.
Your plan status changes to "Past Due". You'll see an alert on the dashboard and billing page prompting you to update your payment method. Both the payer and the studio owner receive an automatic email notification. Past Due is a 7-day warning: your members keep booking and buying as usual. If the card has not been updated after 7 days, the plan moves to a grace period and members can no longer make new bookings or purchases, in the member app or on your website widget; 7 days after that the subscription is cancelled. Bookings they already have, and payments already owed (installments, pay links), are never affected. Update the card in Settings → Billing and everything is back on as soon as the payment goes through.
Klasly automatically sends email notifications for payment events. When a payment succeeds, the payer receives a receipt and the studio owner is notified. When a payment fails, both the payer and the studio owner receive an alert. This applies to studio subscriptions, member memberships, pass subscriptions, and instructor memberships.
Some studios were given a rate that is locked in for life — usually founding partners who helped shape Klasly. If that applies to you, Settings → Billing shows a "Founding partner rate — locked for life" note with your locked amount, and your subscription price will not increase for as long as you use Klasly.
The same note names your platform fee cap if you have one: the percentage Klasly takes from each transaction is held at the rate you signed up under. Both are a ceiling, not a floor: if standard pricing or the standard fee is ever lower, you pay the lower one automatically.